FAQ

1. When will I receive my order?

    Outside Cork City

    Orders once placed, are usually shipped on the next day. Orders placed before 10 am can be dispatched on same day. It takes 1 or 2 working days for delivery after dispatch. Orders placed after 10 am on Fridays will be dispatched on following working day i.e. Monday.

    For Cork city

    Carrigaline area deliveries are on same day if order is placed before 10 am. Other parts of Cork city deliveries are between Monday to Wednesday between 11 – 2 pm. Customers will be contacted by Whatsapp if any  delays. 

    2. How do track my order?

      After order dispatch, confirmatory email with tracking ID link will be sent on the customer email ID provided. 

      3. When should I place the order for vegetables?

        Vegetables section is updated every Tuesday at 6 pm. Local Cork customers can place the order before 10 am on Wednesdays.

        All outside Cork vegetable orders are shipped Monday /Wednesday. No vegetable shipments on Fridays. 

        4. How do I make changes to an order I’ve already placed?

          Contact Whatsapp number linked to the website tab. Additional payment in such cases can be made using Revolut or bank transfer.

           5. What is the minimum order for free home delivery in Cork city?

          For Address in Carrigaline,Cork:  15 €

          For Rest of Ireland: 59 €

          For addresses outside Carrigaline : 49 €

          We have free home delivery with minimum order limit € 39 excluding atta or rice 5 /10kg. Wednesday in Cork city (within 12 km radius from carrigaline) e.g.  Douglas, Maryborough, Rochestown, Passagewest, Carrigaline

          6. Where are you located and collection point?

            Its an online shop only. No collection point in place. 

            7. How do I contact your company if my question isn’t answered here?

              Whatsapp or call 0894553979

              Or by email info@cestaa.com

               8. Can I shop in store? What are the opening hours?

                This is an online shop only. No direct access to shop. No Click and collect option available

                 9. I am a Cork customer, are shipping charge applicable to me?

                  For Cork city, except Middleton, Carrigtwohill, Blackpool and Ballincolig, home deliveries are free for order above €49. At the checkout select Local delivery option to avoid shipping charges.

                   10. I am a Cork customer, can I expect same day delivery?

                    For Cork city, same day home deliveries are possible if orders are placed before 10 am between Monday and Wednesday, except Middleton, Carrigtwohill, Blackpool and Ballincolig area.

                    For Carrigaline, same day delivery if order is placed before 10 am.